A personal note from Sewing by Sarah
I wanted to take a minute to introduce myself to you. My name is Allison and I’m the owner of Sewing by Sarah. I bought the business last year and have since been listening to customers feedback and trying to evolve our business to improve our customer experience. I’m a mother of two small children and a former retail executive who has bought this business to fulfill a lifelong dream of owning a company. I have been sewing since I was 9 and quilting since I was 12. My mother is also a quilter and sewer.
Hopefully, you notice some recent changes-
- Opening a new warehouse in Illinois to house our most popular products to insure a better shipping time and experience. We are trying to indicate which products may be special order and take longer to ship on each product page.
- Introducing new products, exclusive to us all while keeping our prices incredibly low compared to the general market.
- Keeping prices affordable. We do not use distributors, we go direct to the factories. Many of these products are the same as what you may find elsewhere, but since we don’t go through distributors we pass this savings onto you.
A need for more US made products
- I hear a need for more products made in the US, and we are working on it. We started by introducing patterns from local designers who don’t have wide distribution. We continue to add products as we find them. Please know, there is not a single sewing machine made in the US (nope not even Singer), so the parts are also made elsewhere.
Support responsiveness:
I personally read every sarah@sewingbysarah.com email. Our support team tries to keep up with all the other channels we have. If you aren’t getting what you need, please email me at this address and I will do my best to help you. I also personally moderate our VIP Facebook group, which is a great way to be part of a community of amazing creatives. Covid has increased our service calls by 5x, but we are doing our best to resolve issues as quickly as we can.
We are part of a wide amazing community:
Giving back is important to me and we’ve tried to align with organizations like Quilts of Valor to give back. The world is changing rapidly, I’m listening, I’m learning and I will also be focusing on bringing more diversity to our community through outreach, donations, and support of creatives. The quilting and sewing community is one of inclusiveness and kindness and we fully support this and will find ways to continue to improve.
I thank you so much for your business, we are trying, we are improving every day. I know you have choices and I hope you can continue to give us a chance to be part of your creative journey.
Allison
