Where can I find my instructions?
help.sewingbysarah.com has instructions.
How do I know if it will fit my machine?
help.sewingbysarah.com has machine compatibility
What types of payments do you take?
We accept most major credit cards, Paypal, ShopPay, ApplePay and now Afterpay.
- Where can I find out more information on Afterpay (our Buy Now, Pay Later solution)? click here
I’ve received part of my order but not all. Where is the rest?
- Some items get shipped separately as they come from different warehouses. Rest assured that the remaining items in your order are on the way and will be following close behind.
Where do you ship to?
- Most products we ship worldwide. Some products cannot be shipped to a limited set of countries. If we cannot ship to your country we will refund your money.
How long does it take to refund money?
- We will refund within 3 days of receiving items back.
However, the time for your refund to show up on your statements depends on your bank / payment method. In most cases, it takes 3-5 days before your refunded money shows up on your account statement.
- Please visit our Shipping Page
Do you ship to PO Boxes?
- Yes we do.
My package arrived, but it is damaged/incomplete. What do I need to do?
- Please contact us immediately if this happens so we can sort this out. Take a picture and save the package. Also take a picture of the package label. This will help us follow up with our supplier. Please contact us as soon as possible at firstname.lastname@example.org with the damaged information.
What if I do not want my package anymore after it has been shipped?
- If the item is already shipped, please wait for it to arrive and return it and we will refund you. Contact email@example.com for instructions on returns.
- If you refuse delivery it will go back to the supplier and it becomes very difficult for us to refund your money.
I want my package faster but I do not see an option for that?
- Please contact us at firstname.lastname@example.org - specify the product and the zip, country it has to be delivered to. In many cases, we are able to ship faster than the standard shipping. Extra cost does apply.
What if I accidentally gave a wrong shipping address?
- Please contact us ASAP. If the package has not been shipped yet, we can change it. If the package has been shipped, you will need to receive the package and then return it. When the package is undeliverable it will go back to the warehouse and there will be charge and restocking fee and the shipping fee, both ways, cannot be refunded.
I want to cancel my order. Is this possible?
- If the item has already shipped, the order cannot be cancelled. You are responsible for shipping it back and shipping cost cannot be refunded. Please contact us by email for any cancellations: email@example.com. Please do not ship it back before contacting us and getting instructions. We cannot refund your order if you send it back without contacting us first.
Do you charge sales tax?
- We do charge sales tax when appropriate by ship to location.
What is the best way to contact you?
You can contact us by email: firstname.lastname@example.org