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Returns Policy

You can return any item you bought within 30 days after receiving it. 

If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item is defective we will offer a full refund plus the cost of the shipping. 

If the item is not defective then we will still accept a return for a refund less the cost of shipping plus a 15% restocking fee. 

Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@sewingbysarah.com

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should email us first at support@sewingbysarah.com for instructions and then send your product to us.

    Shipping costs of the return shipping are to be paid by the buyer. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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